Privacy Policy

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PRIVACY POLICY

Last Updated: June 1, 2026

1. Introduction

Welcome to SOFTUNE TECHNOLOGIES ("Platform", "Website", "we", "us", or "our"). We operate as an independent software subscription procurement platform and digital services reseller. We are highly committed to protecting your personal data and respecting your privacy.

This Privacy Policy outlines how we collect, use, store, share, and protect your information when you visit our website or fill out our software inquiry forms. This policy is formulated in compliance with Section 43A of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and other applicable data protection laws in India.

2. Information We Collect

Because our platform works on an inquiry-based concierge model, we collect information directly from you to understand your software requirements and provide tailored pricing. We collect the following categories of data:

  • Identity & Contact Information: Full name, business or corporate name, official email address, phone number, and WhatsApp contact details.
  • Professional Profile Data: Your professional designation or designation category (e.g., individual, freelancer, creator, student, agency, or Small/Medium Business).
  • Procurement Requirements: Details of specific third-party software tools you need (e.g., Adobe Creative Cloud, Microsoft 365, Canva, Autodesk), preferred subscription periods, license volume counts, and any specific notes or support instructions you type into our free-text fields.
  • Technical and Log Data: Standard network logs including your Internet Protocol (IP) address, browser type, device information, operating system, and data related to your visits and engagement paths across our platform pages.

3. How We Collect Your Information

We collect information through the following modes:

  • Direct Submissions: When you actively fill out and submit the quotation request or inquiry forms present on our Website.
  • Direct Interactions: When you communicate directly with our procurement or assistance desk via email, phone calls, or WhatsApp chats based on an initial inquiry.
  • Automated Tracking: When you browse the platform, technical metadata is passively recorded via system logs and general operational parameters.

4. How We Use Your Information

We process your information strictly for legitimate commercial and administrative operations under Indian law. Your data is used to:

  • Respond to Inquiries: Review your submitted form, analyze license volume requirements, formulate customized pricing plans, and provide direct updates.
  • Facilitate License Procurement: Interact with authorized wholesale distribution networks or software provider administration panels to issue, assign, or provision the correct digital licenses on your behalf.
  • Provide Onboarding & Account Guidance: Assist you personally with software account setup, deployment support, and license administration management.
  • Manage Billings & Statutory Taxes: Generate valid commercial invoices, process structured accounts, and file statutory financial data including Goods and Services Tax (GST) returns under applicable Indian tax mandates.
  • Send Renewal & Operational Alerts: Contact you via email or WhatsApp regarding license expiration thresholds, software upgrade options, or renewal timelines.

5. Data Sharing and Third-Party Disclosures

Strict Zero-Spam Policy: We do not sell, rent, trade, or distribute your contact details or business requirements to independent third-party data brokers or marketing lists for cross-promotional purposes.

We only disclose your information to specific entities under the following clear conditions:

  • To Software Developers/Providers: To provision your requested licenses, we must share your identity or account designation email with the relevant software provider (e.g., Adobe, Microsoft, Canva) so they can tie the subscription or license key to your specific profile.
  • To Legal and Government Authorities: We may disclose data if legally compelled to do so under section 69 of the Information Technology Act, 2000, or to comply with explicit court orders, tax audits (GST), or law enforcement directives within the Republic of India.
  • Business Transitions: If our platform undergoes restructuring, asset transfer, or a merger, customer database records necessary for service continuity will be transitioned under identical privacy binding agreements.

6. Data Security Practices

As a registered Sole Proprietor platform in India, we implement reasonable administrative, technical, and physical safeguards in accordance with standard regulatory metrics under the IT SPDI Rules, 2011. Our security mechanisms include:

  • Secured network transmission protocols (HTTPS/SSL encryption) across all entry points where inquiry forms reside.
  • Restricted internal access to inquiry logs, ensuring only verified support staff managing your specific account can review contact lists or software preferences.
  • While we utilize industry-standard practices, no digital method of transmission or electronic storage is completely infallible; hence, we cannot offer absolute data protection guarantees against unexpected external breaches.

7. Data Retention

We retain your personal details and software procurement logs only for as long as your customer relationship remains active with our platform, or as long as necessary to fulfill the initial inquiry objectives. Furthermore, billing records, customer invoices, and fiscal transactional records will be securely preserved for extended timelines to satisfy Indian corporate bookkeeping, accounting, and GST regulatory compliance schedules.

8. Your Data Protection Rights

Under Indian data regulations, you possess the following explicit privileges regarding your information held by us:

  • Right to Access & Review: You can request summary outlines of the contact credentials or requirements we currently maintain on your behalf.
  • Right to Rectification: You can ask us to correct or adjust inaccurate or out-of-date email profiles, phone records, or registration details.
  • Right to Withdraw Consent: You can request the complete erasure of your contact record from our active outreach matrices at any time. Please note that withdrawing consent might result in our platform becoming unable to process active procurement orders or manage subscription renewals for you.

9. Third-Party Web Links

Our Website contains descriptive summaries and informational navigational markers directing users toward the official domains of third-party platform providers (like Microsoft, Adobe, etc.). We do not control, manipulate, or maintain the independent data frameworks or privacy tracking procedures of these primary vendors. Clicking external links shifts your legal relationship over to the respective developer's autonomous privacy charters.

10. Policy Modifications

We reserve the right to revise or adjust this Privacy Policy as our service infrastructure matures or to align with shifts in statutory Indian digital enactments. Every revision will be published directly onto this designated webpage with an adjusted timeline indicator at the top layout. We recommend periodic reviews to monitor data protection updates.

11. Privacy Grievance Redressal Desk

In compliance with the Information Technology Act, 2000 and relevant rules framed thereunder, any data concerns, data deletion requests, or privacy compliance grievances can be officially forwarded to our designated privacy desk:

Our administrative team will log your inquiry, provide a receipt acknowledgement within 48 hours, and process remediation protocols within the statutory periods defined under Indian law.