Refund and Cancellation Policy

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REFUND AND CANCELLATION POLICY

Last Updated: June 1, 2026

1. Scope and Overview

This Refund and Cancellation Policy ("Policy") outlines the rules, parameters, and procedures governing refunds, subscription cancellations, and license renewals for services requested through SOFTUNE TECHNOLOGIES ("Platform", "Website", "we", "us", or "our"). Our platform operates as an independent software subscription procurement helper and reseller under a Sole Proprietorship structure in India.

Because our business operates on a personalized, inquiry-based concierge model, transactions do not occur automatically on this Website. All pricing details, parameters, and license terms are explicitly verified by our team, and official invoices are issued before any commercial payment is processed. By completing a payment against our issued invoice, you formally acknowledge and accept the conditions set forth in this Policy in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

2. Nature of Digital Goods & General Rule

CRITICAL NOTICE FOR DIGITAL ASSETS: Software licenses, digital keys, and premium SaaS subscriptions (including but not limited to products from Adobe, Microsoft, Canva, Autodesk, Zoom, Envato, and Freepik) constitute intangible digital goods. Once a license has been officially provisioned, assigned to your designated account email, or activated, it cannot be physically returned, revoked, or transferred back to the distribution wholesale pool. Consequently, all successful software procurements are non-refundable and non-exchangeable by default unless specific qualifying criteria outlined below are met.

3. Refund Eligibility Matrix

To ensure transparency, we establish strict legal boundaries determining when a refund request can or cannot be processed by our administration panel:

A. Conditions under which a Refund MAY be Approved:

  • Non-Delivery / Failure to Provision: If you have successfully cleared an official invoice, but our team is unable to fulfill or provision the requested software license due to product unavailability, wholesale distribution blocks, or internal platform technical bottlenecks within five (5) working days from payment verification.
  • Incorrect License Deployment: If the license variant or software category provisioned to your account completely contradicts the parameters explicitly itemized in your paid invoice, and our team is unable to rectify the deployment discrepancy within three (3) working days of a verified report.

B. Conditions under which a Refund SHALL be Explicitly Denied:

  • Buyer's Remorse or Change of Mind: Requests submitted after license activation stating that you no longer require the tool, have found alternative applications, or made a mistake during your procurement instructions.
  • Hardware or System Incompatibility: It is your sole responsibility to check the hardware, operating system, and system prerequisites mandated by developers (such as Autodesk or Adobe) prior to inquiry submission. We do not issue refunds if your local terminal fails to run the purchased tool.
  • Account Suspension for Policy Violations: If a primary software provider (e.g., Microsoft or Canva) suspends your workspace or closes your user profile because you violated their respective global EULA, terms of service, or corporate usage regulations.
  • Lack of Technical Expertise: Refunds will not be issued if you or your enterprise staff do not possess the operational training or technical expertise required to utilize the software application.

4. Subscription Cancellation Framework

Because our services rely on personalized procurement support, cancellation requests are handled systematically via our customer support desk:

  • Cancellation of Term Subscriptions (Monthly/Annual): You can request to cancel your ongoing software subscription at any time. Upon processing, your license will remain fully active until the conclusion of your currently paid invoice cycle. No partial or pro-rata refunds will be computed for unused days inside an active billing cycle.
  • Notice Threshold: To prevent automated upstream distributor billings, you must formally submit a cancellation directive to our team at least seven (7) working days prior to your next scheduled subscription renewal block.

5. Software License Renewal Policy

To ensure that you, your creative studio, or your enterprise do not experience operational downtime due to license expiration, we maintain a structured renewal tracking sequence:

  • Renewal Notices: Our assistance desk will send proactive renewal notifications via your registered email or verified business WhatsApp channel approximately fourteen (14) days and seven (7) days prior to your software license expiration date.
  • Manual Invoicing: Each notification will contain a renewed pricing quote based on current software market values. If you wish to extend your license, you must pay a renewal invoice before the expiration timeline.
  • Service Disruption: If renewal payments are not cleared by the exact calendar expiration threshold, we will not proceed with upstream license provisioning. The respective software developer may immediately lock your workspace, restrict access to premium assets, or downgrade your profile to a free tier. We hold zero liability for data loss or operational disruption arising from delayed renewal clearances.

6. Refund Processing and Banking Timelines

When a refund is formally approved by our administrative panel due to procurement failure or provisioning error, the following transaction protocols apply:

  • Original Payment Source: Refunds will be reversed strictly to the original banking channel, UPI ID, credit/debit card, or net banking corporate account from which the initial invoice payment originated. We do not issue cash adjustments or alternate account transfers to protect against financial fraud.
  • Settlement Chronology: Once our platform initiates the banking reversal, the funds typically take five (5) to seven (7) working days to reflect in your ledger, subject to the standard transaction settlement timelines of interbank networks and domestic digital payment gateways in India.

7. Dispute Resolution and Claims Submission

All refund requests, billing contradictions, or cancellation anomalies must be formally registered with our billing compliance desk to ensure proper audit logging. Do not open direct chargeback disputes with banking intermediaries before reaching out, as this slows down the remediation review sequence.

To submit an official claim, send a detailed communication to our support desk:

  • Designation: Billing & Refund Compliance Desk
  • Official Email Support: billing@softune.in
  • Required Attachments: Your Paid Invoice Number, Registered Account Email, Screenshot of Provisioning Discrepancy or System Error Code, and Bank Transaction Reference Number (UTR/IMPS).

Our billing desk will analyze the log parameters, coordinate with upstream license distributors where necessary, and issue an official response or resolution framework within three (3) working days.